RIVET Support
Need help with RIVET? We’ll help you get unstuck.
RIVET is designed to be simple: label a useful place, show or tell RIVET what it holds, review the draft, and find your stuff later.
Quick start
- Label a useful place. Put a RIVET label on a tote, shelf, drawer, case, kit, or other place that holds things. You can also use a supported barcode that is already there.
- Add what it holds. Use a photo, walkthrough video, voice note, or typed description—whichever is fastest.
- Review once. RIVET can prepare a draft from what you provided. Keep what is right, edit what is not, and confirm the record.
- Find it later. Search by name or detail, or ask RIVET in your own words. RIVET shows you the location path and label code so you can walk straight to it.
Common questions
My label will not scan
Make sure the camera has permission to access the scanner, the label is well lit and reasonably flat, and the full code is visible in the scan area. If the label is damaged, replace it with a new RIVET label and update the record.
Do I need to label every item?
No. Start with the places that hold things. A tote, shelf, drawer, or kit can contain the full structure beneath one label. Individual items only need their own label when scanning that item would genuinely help.
Can I move or rename something?
Yes. RIVET is built so your records can move with your stuff. Update the place or name in the app rather than starting over.
Household sharing is not working
Confirm that the invitation was sent to the correct email address and that both people are using the current version of RIVET. If needed, sign out and back in, then try the invitation again.
Reminders are not appearing
Check that notifications are enabled for RIVET in your phone settings and that the reminder is still active in the app.
I need help with an order
Email us with the email address used for the order and your order number, if available. We can help with RIVET labels, tags, shipping, or order questions.
Privacy, account and data requests
For privacy questions, account access or correction requests, email us from the address associated with your RIVET account. You can also review our Privacy Policy.
Delete your RIVET account
You can permanently delete your RIVET account using the Delete Account feature inside the RIVET app. If you cannot access the app, you can also submit an account-deletion request on the web.
The web option is available publicly and does not require you to navigate through the RIVET app.
Contact RIVET
Email: mike@alienruninc.com
When contacting support, include a short description of what happened, what you expected to happen, and—if helpful—a screenshot. Please do not send passwords or other sensitive credentials.
KNOW WHAT YOU HAVE. KNOW WHERE IT IS.